Shipping and Returns

Shipping and Returns

Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.

For shipments delivered outside DELHI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.

Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking: e-mail containing your package tracking information will be sent after shipment.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. Campo has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Campo and accept Campo’s decision regarding the cancellation.

In case of Perishable Goods

In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

Cancellation of Order by Campo

Camporeserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Campo for re-delivery shall be claimed from the User.

Replacement/ Return Policy by Campo

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit.
• or there might be a manufacturing defect.
• or that a wrong item is delivered to you.

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Cancellation Policy-If cancellations are made 15 days before the start date of the trip, no cancellation fees will be applicable.

• If cancellations are made within 7-15 days before the start date of the trip, 10% of booking value will be charged as cancellation fees.
• If cancellations are made within 3-6 days before the start date of the trip, 25% of booking value will be charged as cancellation fees.
• If cancellations are made within 0-2 days before the start date of the trip, 50% of booking value will be charged as cancellation fees.

Refund Policy-the applicable refund amount will be processed within 10 business days

Confirmation Policy-

• The customer receives a confirmation voucher via email within 24 hours of successful booking.
• In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
• Alternatively, the customer may choose to cancel their booking and a full refund will be processed.

Shipping Returned Merchandise :

We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Campo does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:

Campo is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at 09643938826,09953959986 or mail us at registercampo@gmail.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Campo, we will forward the applicable amount to you (note: original insurance cost is not refundable).